1. ABOUT US

This website is operated by The Ink Studio. Throughout these Terms, “we”, “us” and “our” refer to The Ink Studio. These Terms apply to all users of the website and anyone who places an order with us. You must be at least 18 years old to place an order. By purchasing from us, you confirm that you meet this requirement.

2. PERSONALISED PRODUCTS

All products are personalised and made to order using customer-submitted photographs, text and information.

Because each product is created specifically for you:

* slight variations in colour, cropping and print appearance may occur between screen previews and the finished product
* previews are approximations only and may differ from the final printed item
* you are responsible for ensuring uploaded images are of sufficient resolution and quality for printing

We reserve the right to refuse or cancel any order where submitted content is, in our reasonable opinion:

* offensive
* unlawful
* defamatory
* discriminatory
* infringing on third-party rights

By uploading content, you confirm that you own the rights to that material or have obtained all necessary permissions.

3. ARTWORK CREATION

The Ink Studio uses a combination of professional digital tools, software and AI-assisted technologies as part of our artwork creation and editing process. This may include AI tools that generate artistic styles, enhance or reinterpret uploaded photographs.

By placing an order, you acknowledge that:

* final artwork may differ from your original uploaded photographs in style, composition and interpretation
* AI-assisted processing may stylise or reinterpret submitted images
* the final result is produced at our discretion based on your selected style and submitted materials

If you have specific requirements regarding the use of AI tools, please contact us before placing your order

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4. ARTWORK APPROVAL

Where a preview or proof is provided, you are responsible for carefully reviewing:

* all spelling, names and dates
* image selection and placement
* artwork layout and overall appearance

Approval of a proof constitutes acceptance of the artwork exactly as shown.

Once approved, changes cannot be guaranteed and may incur additional charges.

If you do not respond to a proof request within 7 calendar days, we reserve the right to proceed with production based on the most recent version.

5. RETURNS, REFUNDS & CANCELLATIONS

As all products are personalised and made to order, they are exempt from the standard 14-day right of return under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

All sales are final once artwork has been approved.

We will offer a remedy — repair, replacement or refund at our discretion — only where:

* the item arrives damaged in transit
* the wrong item has been supplied
* there is a verified manufacturing defect

To report a damaged or faulty item, contact us within 7 calendar days of delivery with:

* clear photographs of the issue
* photographs of the packaging
* your order details

Nothing in these Terms affects your statutory rights under UK consumer law, including the Consumer Rights Act 2015.

6. ORDER CANCELLATION BY US

We reserve the right to cancel or refuse any order.

If cancelled before production begins, a full refund will be issued.

If production has commenced, we may retain a reasonable amount to cover costs already incurred.

We also reserve the right to correct pricing errors. If an order is placed at an incorrect price, we will contact you to confirm whether you wish to proceed at the corrected price.

7. PRICING & PAYMENT

All prices are shown in GBP (£).

Payment must be made in full before production begins.

We reserve the right to:

* amend pricing at any time
* limit quantities available
* withdraw products without notice

Discount codes and vouchers:

* are subject to individual promotional terms
* cannot be combined unless stated otherwise
* hold no cash value

8. PRODUCTION & DELIVERY

Estimated production and delivery times are guidance only and are not guaranteed.

We are not responsible for delays caused by:

* courier or postal service disruptions
* customs or international postal issues
* severe weather or events outside our control
* incorrect delivery information provided at checkout

Risk in the goods passes to you upon delivery.

You are responsible for ensuring all delivery details are accurate before placing your order.

Re-delivery charges may apply where delivery fails due to incorrect information supplied by you.

9. INTELLECTUAL PROPERTY

All artwork, branding and creative work produced by The Ink Studio remain our intellectual property unless otherwise agreed in writing.

No content may be copied, reproduced, modified or commercially used without our prior written permission.

Unless you notify us in writing at the time of ordering, we reserve the right to use completed artwork and anonymised customer images for:

* marketing
* social media
* advertising
* portfolio purposes

10. FORCE MAJEURE

We are not liable for any failure or delay caused by circumstances beyond our reasonable control, including:

* acts of God
* fire or flood
* pandemics
* government restrictions
* industrial disputes
* supplier failure
* internet or technical outages

Where possible, we will notify affected customers and work to resume normal service as quickly as reasonably practicable.

11. LIMITATION OF LIABILITY

To the fullest extent permitted by law, we are not liable for:

* indirect or consequential losses arising from use of our products or website
* delivery delays caused by circumstances outside our control
* minor colour differences between screen previews and printed products
* quality issues arising from low-resolution or unsuitable uploaded images

Our total liability relating to any order shall not exceed the amount paid for that order.

Nothing in these Terms limits liability for:

* death or personal injury caused by negligence
* fraud or fraudulent misrepresentation
* any liability that cannot legally be excluded under English law

12. COMPLAINTS

If you are unhappy with your order or our service, please contact us using the details provided on our website.

We aim to:

* acknowledge complaints within 2 business days
* resolve complaints within 14 calendar days where reasonably possible

If we cannot resolve a dispute directly, you may refer the matter to an alternative dispute resolution provider or the courts of England and Wales.

13. WEBSITE USE

You agree to use this website only for lawful purposes.

You must not:

* attempt unauthorised access to our systems
* upload malicious software or harmful content
* misuse the website or interfere with its operation
* use automated tools to scrape or extract website data

We reserve the right to suspend or terminate access where misuse is suspected.

14. PRIVACY & DATA

Personal information submitted through this website is handled in accordance with our Privacy Policy.

We comply with UK GDPR and the Data Protection Act 2018.

You may request access to, correction of, or deletion of your personal data at any time by contacting us.

15. GOVERNING LAW

These Terms are governed by the laws of England and Wales.

Any disputes arising in relation to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. CHANGES TO THESE TERMS

We reserve the right to update these Terms at any time.

The latest version will always be published on our website.

Continued use of the website after changes are published constitutes acceptance of the revised Terms.